We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Instructions to Return Items purchased on purecottontimes.com:
Step 1
Fill out the return info on the back of your order form. Can’t find your order form? Download a copy of the return form.
Want to exchange it for the same or a different product? Let us know within 30 days of your purchase.
Step 2
Return the order yourself via 4PX or any other traceable method. We encourage you to insure your package.
Please send it to:
Pure Cotton Times
Attention: Returns
ROOM A1-13,FLOOR 3,YEE LIM INDUSTIAL CENTRE 2-28 KWAI LOK STREET,KWAI CHUNG HONG KONG
***Since our warehouse has moved, please do NOT use any prepaid return labels included in your shipment. Please contact customer service with any questions or concerns.
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. We’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding our return policies. Credit card adjustments should appear within two billing cycles.
Within 30 days of purchase, we will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
Any returns after 30 days of purchase will not be accepted.
Questions?
Contact a customer care team member anytime.
[email protected]
+86-17685703080
